Update To Trade Discounts
The trade discounts feature available to EKM customers on the Advanced and Pro plans has been updated. EKM shop owners will be able to set prices for every product on a list and assign trade customers to a set-price list.
This will give your customers better transparency of pricing for your products. For example, a customer on the ‘Wholesale’ price list pays specifically £4.99 for a specific product, whereas a customer on the ‘Low Volume’ price list pays specifically £5.12 for the same product.
The outgoing email that is sent when a customer is assigned a new trade discount will be updated and can be edited within the settings section of your EKM shop. You will also be able to specify which discounts can be used in conjunction with other discounts within the Discount Management system – this also takes trade discounts into account.
Update to EU Cookie Bar
We are evolving our EU Cookie Bar based on feedback from the community, usability sessions and internal stakeholders. We have introduced a consent where your customers can manage the cookies that are loaded on your ekm online shop including function and tracking consent.
Request an Account Manager
EKM shop owners on the Standard plans and above can now request an Account Manager after 2 full weeks of having a live EKM shop.
An Account Manager can be a valuable extension to your business, offering expertise and advice on how to sell more online. Our research shows that customers with an Account Manager generate 42% more in sales.
The PayPal payment gateway has been updated which will allow EKM shop owners to use the PayPal authentication / capture flow. This authorises a payment when customers checkout but the payment is actually only taken once the shop owner selects ‘Take Payment’ in the Orders section.
Orders placed via this new flow will have their funds authorised and payment can be taken for up to 29 days after being placed. Shop owners also have the option ‘Void Payment’ which cancels the authorisation and returns the funds, cancelling the order.
Cart Save For Later | Now Available for Standard Plan Customers
The Save For Later Cart feature allows your customers to save cart items to a list. Now available to the Standard Plan.
20 Product Images
EKM shop owners can now upload up to 20 product images on their product listings. This will help give your customers a better look at your amazing products, as you can offer multiple images, with different angles and even some lifestyle images to show what the product would look like in a real life setting.
New Shop Emails
The outgoing emails for your order notifications have been updated to include new styling so your emails look amazing. This includes all shop emails from your abandoned cart emails to your back in stock emails, to customer related emails and more. If you have customised emails, you will need to reset in the settings page to see the newly designed emails.This will help support your customers’ experience when buying from your EKM online shop and give your emails a more professional and trustworthy look.
Wish lists have now been moved into the ‘Features’ section on your EKM dashboard as a dedicated EKM feature.
Save For Later Cart
The Save For Later Cart feature allows your customers to save cart items to a list. Now available to the Pro Plan.
The Xero App has now been updated and will now check for both the contact number and contact name. The App will now also capture any updates made to Xero invoices, as well as a fix to the orders that are zero rate. They will now pass correctly to Xero for sales to outside countries where the tax is exempt.
Updated Promo Stickers
The promo stickers that EKM shop owners can use on their products have been updated with a more modern look and feel to them. This will help ensure that you have access to pleasing promotional stickers for your EKM online shop, and help attract sales.You can find the new promo stickers in the features section of your EKM shop.
EKM shop owners now have the ability to offer delivery slots to their customers,including timed delivery slots and local deliveries. This will allow for a much improved click and collect system for physical shops. Reducing the number of people coming into the shop at any given time.
Quick View Update
Following on from customer feedback, we have reworked the Quick View feature that was released last year.Your customers will now be able to add a product straight to their cart from the category page or other special offer area. We have also introduced a brand new ‘Out of Stock’ button which will show on the product when it isn’t available, but will still allow the customer to view the product.
PayPal Pay in 3
PayPal have begun rolling out their new Pay in 3 service across EKM shops from this week. Your customers can now choose to split their payments up into 3 monthly payments, making larger baskets easier to checkout.
Your PayPal payment gateway should automatically have this new update installed.
Orders Page Speed Update
We have made platform performance updates to EKM that have made the load speed for your Orders section 27% faster. This helps you deal with your customers’ orders quicker and more efficiently than ever before!
EKM Shop owners can now add the LayBuy payment gateway to their shops, allowing customers to split their payments into 6 easy weekly payments, completely interest free and keeping it simple. You can find it within the Settings section of your EKM shop under ‘Payment Methods’.
Laybuy has now been updated with a ‘price split’ example on your shop to show customers exactly how much their weekly payments will be for their baskets.
A new innovative buy now pay later alternative, Laybuy allows your customers to pay in a way that works for them. Pay in 6 easy weekly instalments, interest-free, giving your customers the power and flexibility they want.
You can find out more and install Laybuy by navigating to the payments section on your EKM shop. Read the guide on installing Laybuy here.
Redesigned missing pages report
We have now updated the way our missing pages report looks to ensure that EKM shop owners have all the information and tools they need to make sure their shop is running smoothly. You can access the missing pages report within the Analytics tab on your EKM shop.
You can now add videos to your product pages within the Add/Edit product window. If you have a YouTube channel for your EKM shop, you can easily link your videos to your product pages so customers can see how your products look and how they can be used or worn. Here’s a guide on how to add your videos.
Our new integration with Xero is now live for all EKM shop owners. You can now sync all your EKM invoices with your Xero account, saving you both time and money. Read our guide on setting up Xero with your EKM shop here.
Add Prices From Value to Products
You can now add a ‘prices from’ value to products with variants of different prices, which will display on category pages. You can do this by editing your product’s variant price and this will help you to entice customers to click through to the product and it also makes your customers aware that different prices are available, and therefore, different volumes, for example. Here’s the guide to help you.
Product Urgency is a powerful feature that can help you increase your shop’s conversion rate by using FOMO (Fear Of Missing Out) when it comes to availability of stock and much more. It is being rolled out across EKM plans from August and will be available to all Pro, Advanced and Standard tier customers from mid-September.
From letting customers know there’s only a certain amount of time left to order an item to low stock levels and free delivery if ordered by a certain time, installing this feature on your EKM shop will be a great tool to help you increase order value and conversions. Here’s how to install the feature.
You can now add our new ‘Quick View’ feature to your EKM shop that will help customers add products to their carts directly from the category page without the need to click on each product page individually – ideal for EKM online shops where customers typically order a lot of products at once. Here’s the guide on how to install the feature.
Image Builder Zoom Functionality
We have now added a zoom functionality to our Image Builder. You can now zoom in and out of the window to better view the image or graphic you’re creating.
We have added the option to map the columns in your import/export files so you will now be able to correctly map the import columns needed for your shop. Column mapping allows you to import your product file without having to edit the names of every column. You can simply choose what each column is for within the import tool, saving you the time and effort of editing each column within product file itself. It also reduces the chances of incorrect column names and import errors.
Discount Manager Update
We have now improved the process for adding new coupon codes when creating a new discount within the Discount Management feature. When adding a new discount code to your EKM shop, this now opens in a pop-up window to make setting up discounts even easier.
EKM Email Marketing Update
You can now add either your drafted or sent email campaigns into a sequenced campaign. This comes will additional functionality to allow you to edit indivdual email settings within a sequenced campaign.
Updated Orders Section
The Orders Section now includes a list view of your customer orders with basic sorting, filtering and search capabilities. You can now also add tracking numbers to each of your customers’ orders.
Email Marketing Sequenced Campaigns
Sequenced campaigns within EKM Email Marketing now allows you to copy an existing draft email or sent email campaign into an existing sequenced campaign. You can now also edit the details of existing emails in a sequenced campaign include name, description, subject, from and reply to.
Our new Age Verification feature now allows you to ask your visitors their date of birth when landing on your online shop. You can edit the look and feel of this including the title, description and background image or colour of the popup.
Introducing our new Delivery Radius feature! You can now restrict postcodes deliveries via order radius from your shop’s postcode. Simply enter your postcode and select the delivery radius. You can find this feature in the Delivery section on your EKM shop and edit your delivery method and choose ‘Location Restrictions’ to set up.
New Email Editor for Email Marketing
Introducing a brand new editor for EKM Email Marketing. The new editor will allow you to drag and drop content into your email and select what type of content you wish to appear, from images and text to videos and call to action buttons. This new editor will make creating beautiful email campaigns that much easier. You’ll still also be able to edit any campaigns that were created in the previous editor in the text editor.
Launching our new Holiday Mode. Holiday Mode allows you to set a banner at the top of your shop to inform customers when you’re not available.
The Quick Announcement feature is useful if you want to highlight a specific Product, Category, Webpage, offer or promotion to your customers.
Trade Discount Update
Prices on your EKM shop will now reflect your customers’ trade discount if they are logged into their account.
New PayPal Update
We have now introduced a new all in one payment solution for EKM customers that offers both pay by PayPal and pay by card transactions. Offering fraud protection, reporting and helps your customers checkout faster.
Updated Image Carousel
The image carousel has now been updated with smart scrolling to help to improve your customer experience when viewing products on your EKM shop.
Discount Management Update
The Discount Management feature has now been updated so you can create and edit your shop discounts all on one page. View the guide on how to install the new Discount Management feature here.
EU Cookie Bar
Tawk To – Live Chat App
Introducing a Live Chat alternative for EKM customers, Tawk To. This FREE live chat tool is a great tool for monitoring and chatting with your website visitors and you can even download the mobile app.
Parcel 2 Go
EKM is pleased to announce a new partnership with Parcel2Go. EKM Customers can now send all shop orders with Parcel2Go’s Smart Send.
Revolut Business Bank Account
EKM has partnered with Revolut, a business bank account provider who can help you not only save time but money too. We’ve secured you an exclusive £25 bonus when you open a new account.
Most Wished for Products
EKM customers can now create a report from their EKM shop on their most wished for products. The report will display the top 50 most wished for products during the selected date range. This feature is only for customers on the Standard and above plans.
EKM theme assets (images, scripts and icons) have been uploaded to a Content Delivery Network (CDN) which improves website performance and page load times. EKM themes will load quicker for website visitors and with less reliance on EKM servers for theme files, our servers will be freed up to dedicate more resource (power) on the shop functionality, back end pages and overall platform performance. It’s win-win for you and your customers.
Save card details with Stripe
Shoppers can now have a better experience on your EKM shop with faster checkout on Stripe, which can save shoppers card details for the next time they purchase from your shop.
Image Editor Update
EKM customers can now edit images on their online shop within the image editor.
Product Image Carousels
EKM customers can now add carousel images to their products which allow shoppers to swipe through the product images on a products page, while still allowing for the zoom functionality and for the shopper to click on thumbnails.
Updated Custom Attributes and Product Filter
The Product Filter and Custom Attributes feature has been updated to make it easier for customers when submitting their products to Google Shopping.
Update to how shop statistics are displayed
Customers can now select how their shop statistics are displayed – daily, weekly, monthly etc.
Update to Account Manager contact for Pro and Advanced Customers
Pro and Advanced customers can now see the direct telephone number for their Account Manager on their dashboard.
Update to Customer Reviews
EKM shop owners can now bulk edit their shopper reviews including bulk approve, disapprove or delete. Learn more about the customer reviews feature here.
Royal Mail Click and Drop
Royal Mail has now released their click and drop service on EKM which allows customers to link their EKM shop with their Royal Mail account to get shop orders out quicker. Read our guide on how to set up the Royal Mail Click and Drop integration here.
Created a new dashboard for EKM users to make a cleaner and simpler experience for users. This included a new onboarding tasks section for new customers.
Custom Signup Emails
Customers can now edit the emails that are sent out when someone signs up to receive their newsletter.
Loyalty points on EKM shops will be visible to customers logging into their accounts. Find out more about Loyalty Points in our guide.
Coupon Code Reminders
Reminders have been added for shoppers to add coupon codes at checkout. Learn to create coupon codes for your EKM shop here.